Shipping policy

Shipping Policy for KaraMel

Effective Date: 9/11/2023

Thank you for choosing KaraMel. We are dedicated to providing a reliable and efficient shopping experience, including secure and timely delivery services. This Shipping Policy outlines the shipping options available to our customers in Australia and worldwide from our location in Melbourne, Australia.

Order Processing Time: All orders placed with KaraMel have a processing time of 3 business days, except during peak periods when processing times may be slightly longer. Once your order has been processed, you will receive a dispatch confirmation email with your tracking number.

Shipping within Australia

For customers located within Australia, we offer the following shipping options:

Standard Delivery:

  • Delivery times may vary based on your location:
    • Metro Areas: Expect your package to arrive within 5 business days.
    • Regional Areas: Delivery can take up to 7 business days.

Express Delivery:

  • For faster delivery, you can choose express shipping for a fee of $20.
  • Estimated delivery times are as follows:
    • Metro Areas: Orders dispatched before 10 am will be delivered on the next business day.
    • Regional Areas: Delivery typically takes 1-2 business days, as per the information provided by Australia Post.

Tracking Your Shipment: Both standard and express delivery options come with tracking capabilities. You can track your package by using the tracking number provided in your dispatch email. To track your shipment:

  1. Visit the Australian Post website (https://auspost.com.au/track).
  2. Enter the provided tracking number.
  3. Stay informed about the progress of your shipment, including estimated delivery dates and any delivery exceptions.

International Shipping

For our valued international customers, we offer international shipping services. Shipping rates and delivery times for international orders may vary based on the destination. Please refer to the checkout page for specific shipping options and associated costs for your international order.

Shipping Time Frames:

North America:

  • Standard: 8-12 business days
  • Express: 3-6 business days

Asia:

  • Standard: 6-13 business days
  • Express: 4-11 business days

South America:

  • Standard: 11-17 business days
  • Express: 6-12 business days

Europe:

  • Standard: 10-15 business days
  • Express: 6-10 business days

Other Regions: Shipping times depend on the specific region and will be communicated at the time of purchase.

Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues. We are not responsible for orders with incorrect or incomplete shipping information.

Lost or Damaged Shipments: In the unlikely event that your package is lost or damaged during transit, please contact our customer support team at admin@karamel.com.au to initiate a resolution. We will work to resolve the issue promptly and ensure your satisfaction.

Holiday Shipping: During holiday seasons, shipping times may be longer due to increased demand and carrier limitations. We recommend placing your order well in advance to ensure timely delivery during peak holiday periods.

We appreciate your business and look forward to serving your shopping needs. If you have any questions or need further assistance, please don't hesitate to reach out to our dedicated customer support team at admin@karamel.com.au or through our Contact Us page on the website.

Thank you for choosing KaraMel for your shopping needs!

Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be reflected on this page.