Privacy policy

Privacy Policy for KARAMEL

At KARAMEL, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from our customers. By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect:

   • Personal Information: We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or create an account on our website.
   • Usage Information: We may collect non-personal information about your interactions with our website, such as IP address, browser type, referring/exit pages, and operating system.

2. Use of Information:

   • Personalization: We use your information to personalize your shopping experience, process orders, and provide customer support.
   • Communication: We may send you promotional emails, newsletters, or updates about our products, but you have the option to unsubscribe at any time.
   • Order Fulfillment: We use your information to process and deliver your orders, including sharing necessary details with third-party service providers (e.g., shipping companies) involved in the fulfillment process.
   • Legal Compliance: We may use or disclose your information as required by applicable laws and regulations or to protect our legal rights.

3. Information Security:

   • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
   • We use secure sockets layer technology (SSL) to encrypt your sensitive information during transmission.
   • However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Disclosure:

   • We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except for the purpose of order fulfillment and legal compliance.
   • We may share non-personal information (e.g., website analytics) with third parties to improve our website and marketing efforts.

5. Cookies and Tracking Technologies:

   • We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website.
   • You can modify your browser settings to disable cookies, but this may limit certain functionality on our website.

6. Children's Privacy:

   • Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware of any such data, we will take appropriate steps to delete it.

7. Updates to the Privacy Policy:

   • We reserve the right to update this Privacy Policy periodically. The updated policy will be posted on our website with the revised effective date.

If you have any questions or concerns regarding our Privacy Policy, please contact us at Admin@karamel.com.au. We are committed to addressing any inquiries or resolving any issues promptly and in compliance with applicable privacy laws.