At KaraMel, we are dedicated to delivering the finest silk products from the heart of Melbourne, Australia, to customers around the world. We understand the importance of a smooth and reliable shopping experience, and we've crafted our shipping and return policies to ensure your satisfaction.
Worldwide Shipping: We are thrilled to offer worldwide shipping for our luxurious silk products. Whether you're in Australia, Europe, Asia, North America, or any other corner of the globe, we are committed to getting our premium silk items to your doorstep. Shipping rates and delivery times may vary depending on your location and the selected shipping method, which you can view during the checkout process. For international shipments, tracking is available so you can keep a close eye on your order's journey. We aim to dispatch orders as promptly as possible, generally within 1-3 business days, and once your order is on its way, you will receive a tracking number via email, allowing you to follow the progress of your package with ease.
Return Policy: Your satisfaction with our silk products is paramount to us. If, for any reason, you are not entirely satisfied with your purchase, please reach out to our customer support team within 30 days of receiving your order to initiate a return or exchange. We accept returns for items that are in their original, unused condition. While the return shipping costs are the responsibility of the customer, our team is here to guide you through the process, ensuring a hassle-free experience. Please note that we are unable to accept returns for items that have been used or damaged due to mishandling. For any questions or to start the return process, please contact our customer support team at admin@karamel.com.au, and we will be delighted to assist you.
We deeply appreciate your support and look forward to delivering the epitome of luxury with our silk products, no matter where you are in the world. Our mission is to provide you with an exquisite shopping experience, top-tier silk items, and exceptional customer service. If you have any inquiries or need assistance, please don't hesitate to reach out to our dedicated customer support team. Thank you for choosing KaraMel!