At KaraMel, we take immense pride in sharing our handcrafted candles with customers worldwide, all lovingly created in Melbourne, Australia. With our commitment to quality, we aim to ensure that you receive your handmade candles as swiftly and seamlessly as possible. Our standard processing time for all orders is 1-3 business days, reflecting our dedication to delivering your orders promptly.
Worldwide Shipping: We are thrilled to serve customers across the globe with our handcrafted candles. Whether you're in Australia, Europe, Asia, or anywhere else, we offer reliable international shipping options. Shipping rates and delivery times may vary based on your location, which will be clearly stated during the checkout process. To further enhance your experience, we provide tracking for all international shipments. Once your order is dispatched, you will receive a tracking number via email, enabling you to monitor the progress of your package as it makes its way to your door.
Return Policy: Your satisfaction with our handmade candles is of utmost importance to us. If, for any reason, you are not completely delighted with your purchase, please contact our customer support team within 30 days of receiving your order to initiate a return or exchange. We accept returns for items that are unused and in their original condition. While you are responsible for the return shipping costs, our team will assist you throughout the process. Please note that we cannot accept returns for items that have been used or are damaged due to mishandling. Reach out to our customer support team at admin@karamel.com.au, and we will be more than happy to guide you through the return process and ensure your satisfaction.
We deeply appreciate your support and look forward to delivering our handcrafted candles to your doorstep, wherever you may be. Our mission is to offer you a delightful shopping experience, exceptional products, and top-notch customer service. If you have any questions or require assistance, please feel free to reach out to our dedicated customer support team. Thank you for choosing KaraMel.